Refund and Cancellation Policy
SlideDrop — slidedrop.co
Last updated: 20 September 2026
This policy forms part of our Terms of Service.
This policy applies once paid plans are live. Payments are not connected yet, so today there is no paid subscription to cancel and no payment to refund.
1. Cancelling your subscription
You can cancel at any time:
- in your account settings, where Manage or cancel opens the Dodo Payments customer portal, or
- by email to info@hunglongvu.com — we then cancel for you in Dodo Payments' system. Send it at least 48 hours before your billing period ends, the notice Dodo Payments' Buyer Terms ask for, so that the cancellation reaches the system before the next renewal.
Cancellation takes effect at the end of your current billing period. Until then you keep full access and can use your remaining credits.
We do not charge a cancellation fee.
Your credits expire when the subscription ends. Use them before the period closes.
2. Right of withdrawal (consumers in the EU, UK and Switzerland)
If you are a consumer resident in the European Union, the United Kingdom or Switzerland, you have a statutory right to withdraw from the contract within 14 days without giving a reason.
2.1 How the 14 days work with a service that starts immediately
SlideDrop is a digital service, and you get access as soon as you subscribe. Directive 2011/83/EU treats a digital service as a service contract. For a service contract, the right of withdrawal ends early only once the service has been fully performed, and only if performance began with your prior express request and your acknowledgement that you would then lose the right (Art. 16(a)). A trader may charge for what was provided before a withdrawal only if you expressly requested that performance begin during the withdrawal period (Art. 14(3)).
Checkout does not ask for this request and acknowledgement. Your right of withdrawal therefore runs for the full 14 days from the day you subscribe, whether or not you have used SlideDrop in that time, and a withdrawal within those 14 days is refunded in full.
2.2 How to withdraw
Email info@hunglongvu.com within 14 days of subscribing, with a clear statement that you are withdrawing. You may use the model form below, but you do not have to.
We start the full refund within 14 days of receiving your notice. Dodo Payments pays it back to the payment method you used, at no cost to you.
2.3 Model withdrawal form
To: Hung Long Vu, 4-5-21 Umami-kita, Kōryō-chō, Kitakatsuragi-gun, Nara 635-0831, Japan — info@hunglongvu.com
I hereby give notice that I withdraw from my contract for the following service:
Ordered on: ______
Name: ______
Address: ______
Email used for the account: ______Signature (only if sent on paper): ______
Date: ______
3. Refunds outside the withdrawal period
Beyond the statutory right of withdrawal, subscription fees are not refundable, including for partial billing periods and unused credits.
We make two exceptions:
Technical failure on our side. If SlideDrop was unavailable or unable to complete your runs for an extended period because of a fault on our side, write to us. We will return the affected credits, or refund the affected period where credits cannot make it good.
Billing errors. If you were charged twice, charged after cancelling, or charged the wrong amount, we refund the difference in full.
In both cases: info@hunglongvu.com, with your account email and what happened. We reply within five business days.
A refund is possible only within 30 days of the payment it concerns. Dodo Payments, which pays all refunds (section 5), accepts a refund only within that time, and we cannot pay one ourselves. Write to us as soon as you notice a problem. If a technical failure on our side is reported after that window, we return the affected credits instead.
4. Failed generations
If a run fails for a reason on our side, its credits are returned to your balance automatically. You do not need to contact us.
Credits are not returned when:
- a run produces a result you do not like — generated output varies, and a result you consider weak is still a delivered result
- no verifiable source could be found for the topic you entered
- the run was stopped because your credit balance was insufficient
5. How refunds are processed
Once paid plans are live, Dodo Payments Inc ("Dodo Payments") will be our Merchant of Record and will pay every refund, back to your original payment method; we cannot pay refunds ourselves. A refund this policy grants, we will start with Dodo Payments, which pays it under its agreement with us. You can also ask Dodo Payments for a refund directly; under its Buyer Terms, Dodo Payments decides such requests at its own discretion. Depending on your bank, the money will appear within 5 to 10 business days.
6. Free plan
The free plan costs nothing and nothing about it is refundable. We may change or withdraw it at any time.